These Customer Signup Terms are between SNE Technologies Pty Ltd (ABN 64 701 857 838), trading as ScanNEarn (ScanNEarn, we, us or our), and the individual creating or using a ScanNEarn customer account (you or your).
They take effect when you create an account. The full ScanNEarn App Terms of Use also apply and contain additional detail. Our Privacy Policy explains how we handle personal information.
1 Using ScanNEarn
1.1 ScanNEarn helps participating shops and other businesses operate digital loyalty programs. Your account may let you display a unique QR code, collect digital stamps, see your progress and redeem an available reward.
1.2 You must provide accurate information and be legally capable of accepting these terms. If you are under 18, use ScanNEarn only with permission from a parent or guardian. A participating business may set additional eligibility rules for its loyalty program.
2 Your account
2.1 Your account and QR code are personal to you. Do not sell, transfer, share or allow another person to misuse them.
2.2 Keep your password, verification codes and device access secure. Tell us promptly if you believe somebody has accessed your account or used your QR code without permission.
3 Stamps and rewards
3.1 Each participating business sets its own loyalty rules, including eligible purchases, the number of stamps needed, the reward offered, exclusions, expiry rules and redemption conditions.
3.2 The participating business, not ScanNEarn, supplies and honours the reward and is responsible for its goods and services. Questions about a purchase, a loyalty offer or fulfilment of a reward should first be raised with that business.
3.3 Stamps and rewards have no cash value and cannot be sold, transferred or combined across accounts or unrelated businesses unless the published offer expressly allows it.
3.4 A stamp, reward or redemption may be corrected or reversed if it was added by mistake, duplicated, created without a qualifying transaction or connected with suspected fraud or misuse. You will be given a reasonable way to raise a query where practicable.
4 Fair use
4.1 Do not create false accounts or transactions, copy or manipulate QR codes, automate scans, interfere with the service, access another person's account, scrape information or use ScanNEarn unlawfully.
4.2 We may temporarily restrict an account where reasonably necessary to protect users or the platform, investigate suspected misuse, address a security risk or comply with law. We will limit the restriction to what is reasonably necessary and restore access when the reason no longer applies where practicable.
5 Privacy and communications
5.1 Our Privacy Policy explains the information we collect, why we use it, who may receive it, how long it is retained and how to request access, correction or deletion.
5.2 A participating business may access information connected with your membership and activity in that business's loyalty program. It should not ordinarily receive information about your activity with unrelated businesses.
5.3 Service, security and reward messages may be sent when needed to operate your account. Marketing choices must be presented separately, and you can unsubscribe from promotional messages.
6 Availability and ending your account
6.1 We aim to keep ScanNEarn reliable, but it may sometimes be unavailable because of maintenance, updates, internet or device issues, security events, third-party services or circumstances outside our reasonable control.
6.2 You may stop using ScanNEarn at any time. You can request account deletion using Profile > Support > Delete User Account or the contact method on our website. Removing the app from a device does not by itself delete the account.
6.3 When an account is closed, access ends. Limited records may be retained where reasonably necessary for legal compliance, security, fraud prevention, dispute resolution or another purpose described in the Privacy Policy.
7 Your legal rights
7.1 You may have guarantees, rights and remedies under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, and other laws. Nothing in these terms excludes, restricts or modifies a right or liability that cannot lawfully be excluded or limited.
7.2 The full App Terms of Use apply to your account and use of ScanNEarn. If these Customer Signup Terms conflict with the App Terms, the App Terms apply to the extent of the inconsistency, except where doing so would remove a right that cannot lawfully be excluded.
8 Changes governing law and contact
8.1 We may update these terms when reasonably necessary for legal, security, technical or service reasons. We will give reasonable notice of a material change. If you do not agree, you may stop using ScanNEarn and close your account.
8.2 The laws of Victoria, Australia and applicable Commonwealth laws govern these terms. Any right you have to bring a claim elsewhere under applicable law is not affected.
8.3 Contact ScanNEarn at sales@scannearn.com.au or SNE Technologies Pty Ltd, trading as ScanNEarn, U112, 951-955 Dandenong Road, Malvern East VIC 3145, Australia.